Real Stories. Real Customers.
“ I want to thank you for a job more than well done. I’d been to many different flooring stores, but quickly chose Full Circle Flooring for the professionalism, quality of product and service, and for the kindness and clarity of the staff. Thank you so very much. All aspects of the job were completed as promised and in the exact timeframe as promised. The installer was knowledgeable and absolutely meticulous in his installation. I had the extra happy bonus of the total job coming in at under two-thirds of the estimate! Even with this bonus, the price was competitive and fair. I am so grateful. I surely will recommend Full Circle Flooring whenever I can. Thanks so very much. “
“Thank you very much for a job well done! Your customer service is outstanding. Jason, Corey, Raied, all very personable! I recommend you. Thanks again,”
Janet & Joe
“Full Circle Flooring is the epitome of a small business. Period. The owner, and his team are customer service dynamos. Their flooring products and installation services are unparalleled. When I initially decided to completely upgrade my one year-old home’s flooring (builder’s standard tile and carpeting), I visited nine flooring companies in Reno, Sparks, Carson City and Truckee. I was looking for very specific high-end engineered hardwood flooring and carpeting. I could not find exactly what I was looking for until my ninth stop which was Full Circle Flooring in Reno. I was greeted by Cory and within the first ten minutes of talking with him, I could tell this was the business with which I wanted to do business.
The store is packed with the highest quality materials. During my cursory search of the inventory, I discovered the exact materials for which I was searching. Full Circle Flooring was the one store (out of the nine I visited) which carried the Independence Hardwood line and that is what I wanted in my home. I visited Full Circle Flooring many times to evaluate different carpeting selections with the wood flooring I wanted and Cory let me take home their various display samples so I could match the different materials/combinations in my home during day and night lighting conditions. That was very important to me. Full Circle Flooring also carried the exact carpeting I wanted, a beautiful Tuftex Stainmaster (Shaw Floors). The staff could not have been more helpful, accommodating and knowledgeable. They answered all my questions and explained exactly how engineered hardwood and carpeting are installed. They gave me several very helpful recommendations, which I heeded.
The hardwood installer did an absolutely amazing job. I cannot say enough about his dedication to my project. He is extremely professional, hard-working, knowledgeable, conscientious, and detail-oriented. He takes enormous pride in his work and it shows. Throughout the hardwood installation process, he offered me recommendations, advice and options when a choice in how something could be installed materialized. The original tiling cemented to the foundation was an absolute bear to remove…..It was an extremely labor-intensive process and he did it with a smile on his face. He went above and beyond several times which not only made the final flooring installation near perfect, it showed me that he truly cared about my total satisfaction. The Full Circle Flooring carpeting crew did an absolutely fantastic job. I gave very specific instructions for the how the “grain” of the carpet was to be oriented throughout my home and those instructions were followed to the letter.
They are just beautiful.
The Full Circle Flooring family helped turn my really nice track home into an absolutely beautiful custom home. I cannot say enough for their efforts and dedication. The results speak for themselves. If you want the absolute best home flooring products and installation available in the greater Reno area, visit Full Circle Flooring.”
“For someone who has never had any major home improvements done, thanks for making the project as painless as possible, accommodating my schedule, answering all my questions, and just doing a great job!”
“The flooring and crew were both awesome!
I can’t say enough good things about Robert Sr. and James. I’ve never seen two professional men work harder and pay such close attention to detail. I wouldn’t hesitate to recommend Full Circle to any home or commercial property owner in search of a flooring contractor who can get the job done on time, within budget, and display such a high degree of professionalism throughout the entire project.
Five star service compadre’!”
Michael & Denise D.
"James did an outstanding job on our flooring installation. He is an artist at work. He is a true professional and represents Full Circle Flooring Admirably”
“I decided to remodel my house, but knew that I didn’t know squat about floor coverings except I wanted something other than carpeting in some rooms. I looked up the closest flooring place and it was Full Circle Flooring. I visited one day and told them I came in to become educated. I had immediate attention and friendly help. It felt easy to be there and ask questions. I was shown all options at a comfortable pace and they answered all my questions and helped me make my selections. I was allowed to take home as many samples as I wanted for as long as I wanted without deposit. I felt like they really wanted me as a customer and would do what was necessary to make me happy.
I found their prices for both materials and labor to be better than most stores. I bought engineered hardwood and carpeting from them and got a referral for an excellent painter. The work was done quickly and expertly and I am extremely pleased. I felt the wood installer especially went the extra steps to make a beautiful finished product. All the other employees were fantastic as well. I am very very happy that I chose Full Circle Flooring for this part of the remodel. I have recommended them to friends and neighbors. It’s a company I trust for their products, their information and being willing to stand behind their work and products.”
“We had Full Circle Flooring convert two of our bedrooms from carpet to engineered hardwood. In the past we have remodeled houses in other areas and worked with other flooring companies, so we have experience with a few flooring contractors. FCF was great from the initial on-site estimation, through ordering, and to installation. Communication was frequent and correct; no excuses or delays. The on-site crew was prompt, courteous, and skilled. We’ve worked with a lot of contractors on a lot of projects and unlike many FCF is a pleasure to work with. We’re certainly going to use them in the future as we continue to remodel our current house.”
“Jason and Cory are the best. We have purchased carpet and tile, and have had it installed in 3 different houses with them. We never hear excuses about when or where. They are on time with the product, the estimate, and the installation. Our last carpet needed to be matched…the installer did a fantastic job. I can not see even one seam in this 2 story, 5 bedroom house. Customer service can not be beat!!! You will not be disappointed with Cory and Jason at Full Circle Flooring.”
“Full Circle Flooring. Here is a description of our experience in dealing with your company. We needed carpeting in two rooms at our rental house. I started out shopping for carpet on-line and found that only two carpet retailers had a full description of all of their carpet selection, with pricing, on their website. The best deal was at Full Circle Flooring on one of the three carpets they had on sale on their web site. I then visited the store and found the best customer service I had ever received at any retailer. They took their time and explained everything to me. They did not try to “up-sell” me to a more expensive carpet like many of the carpet stores do. I got a full quote, including pad and installation.
The carpet arrived at the store on time so I called to set up an appointment for installation. We gave Full Circle Flooring a time and day that fit our schedule. When they were done they left us neat rolls of the left over carpet and took all of the old carpet and pad with them. About a week later I received a follow up phone call from Full Circle Flooring following up on the installation.
Both our renters and us are extremely pleased with the service we received and the professional job done on the installation. We will certainly shop at Full Circle Flooring in the future for our carpet needs.
It was a very satisfying shopping experience.”
Sincerely, Alan Di Stefano
President Global Environmental Marketing, LLC
We are so pleased with our new carpet, and we had the best experience possible from start to finish! Your guidance in selecting the carpet and choosing a color best suited to us was very much appreciated. We also thank you for holding our carpet prior to the installation, at no additional cost, while we took a brief vacation. The 3-member team who did the installation was outstanding. They arrived on time and were very personable and professional. The furniture was carefully removed from the rooms to be carpeted and returned. We had just repainted the walls and wall-boards which did not incur even one mark or scratch during the installation. When they were finished, the team cleaned up and vacuumed the new carpet. The whole installation was completed in one day. We could not ask for a better over-all experience. You and your staff have our highest recommendation for carpeting.”
Jack and Vauna K.
“Dear Cory and Jason,
We are taking this opportunity to commend the both of you, Full Circle Flooring, and your staff for the work you did in removing and installing new carpet in our home. We were really satisfied with the installation. From helping to select a carpet, estimating and suggestions, setting a schedule and keeping it, and all aspects of installation you deserve your good reputation.
We are receiving many compliments, and are and will pass on referrals to Full Circle.”
Sincerely and Toodles,
Mike and Ellie L.
“Great customer service! Since I have pets in the house, I was helped to pick out flooring which I just love and is just perfect for having pets in the house. Would highly recommend!”
“FCF Giving a big thank you to the store staff at full circle for having everything ready for me to be able to do my install witbout a hitch. Since I was traveling from hawaii, my schedule was tight, so having them deliver material to the residence was great so that I could keep my timeline. Thank you Jason for going that little extra mile for me. Edwin , Dana and I want to thank you for helping us with colors as well. Since I am a flooring contractor, I installed the carpet. I’m very happy with the quality and appearance of the carpet. I would definitely use full circle again. Thanks again,”
We want to commend you and the Full Circle Flooring staff for the work done in our home. We had new carpeting,hardwood flooring and tile installed and we are very satisfied with all the work your great team of installers performed. Edwin was very helpful in the showroom and you were a pleasure to work with. We get many compliments on the work done and would not hesitate to refer people to Full Circle Flooring. Thanks to the entire staff.”
Steve and Libby F.